Refund and Returns Policy
Party Template Shop sells digital templates and printable files. No physical item is shipped unless a listing expressly states otherwise.
Change-of-mind refunds
Once the purchased digital files or template access have been delivered, we do not offer refunds, exchanges or cancellations for a change of mind, an incorrect product selection or a design that no longer suits your plans.
This policy does not limit rights or remedies that apply under consumer law, including for digital content that is defective, not delivered or materially different from its description.
Missing access, incorrect files or technical problems
If your download is missing, a template link does not work, a file will not open, or you believe the wrong product was supplied, contact us or email invites@traciacreative.com.
Include your order number, the email used at checkout, the affected product and a clear description of the issue. A screenshot can help, but do not send full payment-card details or passwords.
We will review the issue and help restore access, correct the file or provide an appropriate resolution. Where a refund or another remedy is required by applicable law, we will provide it. Reporting a problem promptly helps us investigate; this policy does not impose a deadline that removes your statutory rights.
Duplicate purchases or charges
If you believe you accidentally purchased the same product twice or were charged twice, contact us with the relevant order details so we can investigate. A refund is not automatic solely because two orders were placed.
Before purchasing
- Review the included files, sizes and product description.
- Check whether the product is an editable Canva template or a ready-to-print file.
- Check account requirements and which text or elements can be edited.
- Confirm the design and license suit your intended event or client use.
Artwork and dimensions may be fixed. Read our License and Usage page before using a product for client work.
Editing and printing
We do not offer refunds for customer editing errors, printer settings, unsuitable paper or normal screen-to-print color differences. Please proofread the downloaded file and print a test copy. Read our Color Disclaimer.
Canva and other third-party services operate independently. If a service interruption prevents access, contact us so we can assess the problem. Nothing in this section excludes remedies required by law.
Payment disputes
Please contact us first when possible so we can investigate an unexpected charge or product issue. We may provide accurate order, delivery and access records to a payment provider when responding to a dispute. This does not restrict your legal rights or your payment provider's dispute process.
